In hot weather (your location and/or ours) we will only ship on Mondays or Tuesdays if we are shipping candles. Candles are very sensitive to heat and having a candle sitting in a hot truck over the weekend just causes serious problems for you and us both. We will ship when we know your delivery will reach you by Friday, In some cases this means we'll ship guaranteed three days if we believe this is the only way to avoid shipping over the weekend.

Most of the items we ship include glass. This means that we must double box to protect against breakage. When multiple items are ordered we will sometimes ship in more than one box to minimize the chances of breakage.

Even with all our efforts candle wax sometimes shifts during shipment. Fortunately, this is usually easy to correct. Heating a candle with a hair dryer for a few minutes is normally all it takes to level the top of the candle and have it looking good as new again.

Overnight shipping is always available for all purchases. We simply charge you the actual difference in shipping cost between our standard delivery and the overnight shipping. If you would like overnight shipping you can specify it in the shopping cart. We will contact you with the additional cost information and ask you to authorize the additional charge. When authorized by you and approved by your credit card company we will ship overnight to any location where the service is available.

Even with all our efforts, occasionally breakage will occur in shipment. In this case you can return your item(s) for replacement.

All returns require a return merchandise authorization.  No returns will be accepted for credit unless accompanied by a rma number issued by illuminated gifts.

In the event of breakage in shipment you MUST first notify the carrier of the breakage. If you suspect breakage at the time of delivery the carrier should not be permitted to leave until the contents of the package are inspected. If breakage is found and there was no suspicion of breakage at the time of delivery the carrier should be contacted immediately and informed of the breakage.

After contacting the carrier and informing them of the breakage you must contact Illuminated Gifts by phone or e-mail and inform us of the breakage. If you have contacted the carrier prior to contacting us we will issue you a RMA number. At this point you have two options:

    1. You can return the broken item to us. Upon receipt of the broken item we will ship a replacement item within two days. You will not be charged any additional amount for the replacement of the item by Illuminated Gifts. You are responsible for the return postage.

    2. You can authorize an additional charge of the cost of the item and shipping charge on your credit card at the time you contact us. If you do this we will immediately remake the item and ship it to you. You will be given a RMA number to return the broken item. When we receive the broken item we will credit your credit card account the entire amount of the item and shipping charges authorized by you  when you were given the RMA.